Privacy Policy

Effective Date: January 1, 2025

Last Updated: May 31, 2026

Shades of Strong LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, engage with our content, complete the Support Languages™ Assessment, subscribe to our email list, book Support Sessions, purchase products, or otherwise interact with Shades of Strong®.

Information We Collect

We may collect both personal and non-personal information in order to provide and improve our services.

Personal Information

This may include:

• Name
• Email address
• Payment information (processed securely through third-party providers)
• Assessment responses submitted through the Support Languages™ Assessment
• Information voluntarily provided through contact forms, support session bookings, surveys, or email communications

Non-Personal Information

This may include:

• Browser type and version
• Device information
• IP address
• Website usage data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Deliver products, services, resources, and content you request.
Provide Support Languages™ Assessment results and related resources.
Schedule and facilitate Support Sessions.
Communicate with you about updates, newsletters, podcast content, offerings, and resources.
Personalize your experience and improve our website and services.
Process payments securely.
Monitor and improve website performance.
Comply with legal obligations.

Email Communications

If you subscribe to our email list, your information may be stored and managed through third-party email service providers, including Flodesk.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Support Languages™ Assessment

When you complete the Support Languages™ Assessment, we may collect and store your assessment responses in order to:

• Deliver your assessment results
• Recommend relevant resources and content
• Improve the assessment experience
• Better understand the support needs of our audience

Assessment responses are used solely for educational, informational, and service-related purposes.

Support Sessions

When you book a Support Session, certain information may be collected through scheduling, payment, and communication platforms in order to facilitate your appointment and provide requested services.

How We Protect Your Information

We take reasonable steps to protect your personal information, including:

• SSL (Secure Socket Layer) encryption
• Secure payment processing through trusted third-party providers
• Restricted access to personal information
• Regular website security measures

While we strive to protect your information, no method of electronic transmission or storage is completely secure. By using our website and services, you acknowledge this inherent risk.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties who assist in operating our business, including:

• Email marketing providers
• Payment processors
• Scheduling platforms
• Website hosting and analytics providers

We may also disclose information when required by law or to protect our legal rights.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing your information
• Updating or correcting your information
• Requesting deletion of your information
• Requesting a copy of your information
• Opting out of marketing communications

To exercise these rights, contact us at: support@shadesofstrong.com

California Residents

California residents may have additional privacy rights under applicable law. Requests regarding personal information may be directed to support@shadesofstrong.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and enhance site functionality.

You may choose to disable cookies through your browser settings, though doing so may affect portions of the website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Shades of Strong LLC
Email: support@shadesofstrong.com
Website: www.shadesofstrong.com

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